Complaints Form.
Raise a complaint with the institute.
Purpose
To submit a complaint for review under the Complaints Policy.
What you'll need
- A description of your complaint
- Relevant dates and references
- What outcome you are seeking
- Your contact details
The form
Send your submission using the contact form, or email hello@projectcontrolsinstitute.org, including the details listed above. You’ll receive an email acknowledgement with a reference number you can use to track progress.
How we handle your complaint.
You submit your complaint
Include what happened, when, and the outcome you’re seeking.
We acknowledge
You’ll get confirmation with a reference, within about five working days.
An impartial reviewer looks into it
Someone not involved in the matter examines it under the Complaints Policy.
We share the outcome
You receive our findings and any action taken.
Still unsatisfied?
You can escalate through the Appeals process.
Your privacy. We use what you provide only to handle this complaint, share it only with the people who need it to respond, and keep it no longer than necessary. See our Privacy Policy and Data Protection Policy.
Need help, or this in another format? Contact us or email hello@projectcontrolsinstitute.org and we’ll guide you through it.
Common questions.
How is my information handled?
We handle your information under our Privacy Policy and Data Protection Policy: it is used only to process your submission, shared only with those who need it to respond, and kept no longer than necessary.
Can I get a PDF version?
You can submit online using the details above. If you need a paper copy or another format, contact us and we’ll arrange it.
Explore further.
Need help?
Contact the institute and we'll guide you.
What makes a complaint easy to act on
A complaint is investigated fastest when the reviewer can reconstruct events without coming back to you for basics. Set out what happened in date order, name the process or interaction involved, and quote any reference numbers from earlier correspondence. Say what the impact on you was, and be specific about the outcome you are seeking — an explanation, a correction, an apology, or a change so the same thing does not happen to someone else. All of those are legitimate asks; knowing which one you want shapes how the review is run.
- A short chronology with dates
- References from any earlier emails or acknowledgements
- The impact on you, stated plainly
- The outcome you are seeking
Complaint, appeal or ethics report?
Complaint
A concern about service, process or conduct in the broad sense — how something was handled, communicated or delivered. This form is the right starting point.
Appeal
A challenge to a specific decision — certification, examination or disciplinary — on defined grounds. Use the appeals process, which runs to its own rules and windows.
Ethics report
A concern about the professional conduct or integrity of a member or credential-holder. Raise it as an ethics report so it is examined under the code.
Choosing the wrong door is not fatal — a submission sent to the wrong route is redirected rather than rejected — but starting in the right place saves time.
Questions people hesitate to ask
Will complaining affect my candidacy or membership?
No. Complaints are handled separately from assessment and membership decisions, and raising one in good faith carries no detriment. A certification body that punished complainants would not deserve the trust it asks for.
Can I raise a complaint on behalf of someone else, or as an organisation?
Yes — employers, colleagues and other third parties can raise concerns. Where the matter affects a specific individual, we may need their consent to share details of the outcome with you.
What if my complaint concerns the person who would normally handle it?
Say so in your submission. The matter is routed to someone independent of everyone involved — impartial handling is the point of the policy, not an optional extra.
Keep going
What a resolvable complaint contains
Tell us what happened, when, who was involved and what outcome would put it right. Attach anything relevant — emails, references, screenshots. If your concern is really about a decision (a result, an eligibility refusal), it belongs in appeals and we will redirect it there.
Acknowledgement is immediate with a reference; assessment is by someone outside the matter; the reply states findings and any action. Where we were at fault, the fix is logged through corrective action — not just apologised for.